Legal
Subprocessors
The service providers that process data on our behalf, what each one is used for, and where the processing happens.
- Last checked
- 17 September 2026
- Providers
- 24
- Categories
- 6
- Under standard contractual clauses
- 15
How to read this list
These are the providers we rely on to run this website and the business, and to deliver work. Not every provider sees every kind of data: most see only what their job requires, and several never touch client material at all.
Where processing happens outside Switzerland and the European Economic Area, the transfer is covered by the European Commission’s standard contractual clauses with the Swiss addendum. Those entries are marked below.
None of these providers uses our data to train AI models, and we do not train models on client data ourselves. The wider explanation is in the privacy policy.
Website measurement
Only for visitors who agree on the cookie card; for everyone else these providers receive nothing.
| Provider | Used for | Where |
|---|---|---|
| Google Ireland Limited | Website visit statistics (Google Analytics 4) | European Union, United States · standard contractual clauses |
| Microsoft Ireland Operations Limited | How pages are used (Microsoft Clarity) | European Union, United States · standard contractual clauses |
Hosting and infrastructure
Where the website, the enquiry system, the database and the applications run.
| Provider | Used for | Where |
|---|---|---|
| Vercel | Website hosting and delivery | United States · standard contractual clauses |
| Cloudflare | Domain name resolution, website delivery and the preview site | United States · standard contractual clauses |
| Hetzner | Application and enquiry-system hosting | Germany |
| Supabase | Database and file storage | Switzerland |
| Framer | Website hosting and delivery | European Union |
AI text, speech and image services
Used for the site search and the AI guide on this website, to draft and classify written correspondence, to transcribe recordings, and to generate speech and images. None of these providers uses the data to train their models.
| Provider | Used for | Where |
|---|---|---|
| Anthropic | The site search’s answers and the AI guide; drafting and classifying written correspondence | United States · standard contractual clauses |
| OpenAI | Voice on the telephone line, and image generation | United States · standard contractual clauses |
| ElevenLabs | Transcription and speech synthesis | United States · standard contractual clauses |
| Mail, calendar, files, meetings and transcription | European Union | |
| Higgsfield | Image generation from prompts only, no client data | United States · standard contractual clauses |
Communication and outreach
Used to send and receive mail, calls and messages, and to publish to social platforms.
| Provider | Used for | Where |
|---|---|---|
| Smartlead | Email delivery | United States · standard contractual clauses |
| Zapmail | Mailbox provisioning | United States · standard contractual clauses |
| Twilio | Telephony and call recording | United States · standard contractual clauses |
| Zernio | Social publishing and social inbox | European Union |
| Meta Platforms | Social platform messaging and comments | United States · standard contractual clauses |
| Social platform messaging | Ireland | |
| Slack | Internal communication | United States · standard contractual clauses |
| Telegram | Internal notifications | United Arab Emirates · standard contractual clauses |
Business systems
Used to keep records of enquiries, projects and prospects.
| Provider | Used for | Where |
|---|---|---|
| HubSpot | Customer relationship management | European Union |
| Notion | Internal documentation | United States · standard contractual clauses |
| Scrap.io | Public business listings only, no personal correspondence | France |
Monitoring
Used to detect faults. Email addresses and telephone numbers are removed before anything is sent.
| Provider | Used for | Where |
|---|---|---|
| Sentry | Error tracking | Germany |
Changes and questions
We update this page when a provider is added or removed, and change the date at the top when we do. If you are a client and need this as part of an order-processing agreement, or you want to be told when it changes, write to tihomir@balkaris.ch.