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Digital — Voice AI Development

Make routine calls easier to handle.

Use a voice assistant for agreed enquiries and booking steps, with a clear handover when the caller needs your team.

Discuss your voice assistant

Agreed enquiriesBooking stepsHandoverCall review

Live call (example)00:16 / 00:20Illustrative call flow

  1. Caller00:07

    I would like to discuss a website project.

  2. Assistant00:10

    I can help route your enquiry.

  3. Handover00:15

    Website project · Speak with the team

Give callers a useful next step.

Collect the necessary details, answer from approved information and route the conversation to the right person or system.

  1. Capture details

    Understand the caller's request and collect the right information.

  2. Provide answers

    Respond using approved information about your services, availability and next steps.

  3. Route to the right person

    Handover with useful context so your team can continue the conversation smoothly.

Hear the conversation and see the handover.

An illustrative call flow showing how a routine enquiry is handled and then passed to your team with the right context.

Illustrative call flow

Illustrative call flowVoice AI example

Handover

Route to hand over

TopicWebsite project

Requested next stepSpeak with the team

00:16 / 00:20

Illustrative example with example data. Approved product screens are added with client permission.

Designed around the call, not just the voice.

Call outcomes can connect to the same enquiry, booking or CRM process used by your website.

Hands holding a phone over a laptop at a desk
Telephonyhandover
  1. Conversation and escalation design

    Map call types, intents and handover rules.

  2. Approved knowledge and responses

    Use verified information about your services, policies and availability.

  3. Telephony and system integration

    Connect with your phone system and key tools.

  4. Scenario testing and call review

    Test real scenarios and review calls to refine the experience.

Questions

Asked before deciding.

Agreed, routine ones: enquiries with known answers, booking and appointment steps, taking the details your team needs before calling back. It answers from approved information only and hands over as soon as the conversation needs a person.

The call is handed over. Escalation is designed into the conversation from the start: the assistant collects what it can, then routes the caller to the right person or system with the context already captured.

The ones your callers use. The languages the assistant must handle are agreed at the start, and the conversation is designed and tested in each of them rather than translated afterwards.

Yes. The assistant connects to your calendar, CRM and knowledge base, so a booking or an enquiry lands in the same process your website uses rather than in a separate inbox.

Telephony and system integration are part of the build. The assistant sits on your existing number and routes calls to your team the way they are routed today, with the agreed enquiries handled first.

With scenario testing and call review: the agreed call types, the awkward variations and the handovers, played through and listened to before a real caller hears it. Review continues after launch, on real calls.

It says so and hands over. The assistant answers only from approved information, so an unknown question becomes a routed call rather than a guess.

The call types, the languages required and what a successful handover looks like. Recordings or notes of typical calls, if you have them, show us what callers actually ask.

According to your requirements. What is recorded, where it is stored and who can hear it are agreed before the assistant takes a call, and the integration is built to those rules.

Which calls take your team away from other work?

Discuss your voice assistant

Tell us the call types, required languages and what a successful handover should look like.

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