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Digital — AI Development

Put AI to work on a specific business task.

Discuss your AI project

Document assistantsClassificationRetrievalHuman review

Add useful AI capabilities to your software, from finding information to classifying documents and preparing material for review.

Illustrative AI assistant

Start with a task you can evaluate.

Define what a useful answer looks like, test it against representative examples and decide where a person should remain involved.

  1. Clear task

    Choose a focused business task with measurable output.

  2. Test and refine

    Try real examples and check the results against your criteria.

  3. Keep people in control

    Decide where human judgement is needed and build that into the process.

See the input, output and review step.

An example of an internal document assistant showing the question, source material, suggested answer and human review step.

Illustrative AI assistant01 INPUT02 OUTPUT03 REVIEW

Source material

Project briefing guide · PDF, 12 pages

2. Project goal — The project goal should explain the problem you are trying to solve and the value it will create.

2.1 Intended users — Describe who will use the solution and their key needs.

Question

What should a project brief include?

Suggested answer: Project goal, intended users, scope and constraints.

Source: Project briefing guide · 2. Project goal

Review answer

Illustrative example with example data. Approved product screens are added with client permission.

A practical capability with clear boundaries.

Our engineering team can connect the AI feature to the tools people already use, instead of leaving it as a separate chat window.

Archive shelves of documents
Retrievalsource material
  1. Use-case and data assessment

    Understand the task, available data and any constraints.

  2. Prototype and model evaluation

    Build a working prototype and test it against real examples.

  3. Application and data integration

    Connect the capability to your existing tools and workflows.

  4. Review controls and monitoring

    Add human review, track performance and make improvements.

Questions

Asked before deciding.

Wherever your compliance requires. We design for the constraint first; the model choice follows from it.

Retrieval with citations, a narrow scope, and an evaluation set that runs on every change. Confident nonsense is a design failure, not a model quirk.

Tasks you can evaluate: finding information, classifying documents, extracting what people currently retype, drafting inside an existing workflow. We score the candidates on the value they create and on what a failure would cost, and start with the narrowest version that proves the value.

With an evaluation set built from representative examples of the task, run on every change. Quality is measured rather than felt, so you can see what improved, what regressed and whether the scope can widen.

Wherever the decision carries risk. Human review is designed in, not added when something goes wrong, and sensitive actions stay behind a person. The system prepares and proposes; someone accountable decides.

Yes. Retrieval over your documents with citations is the usual foundation, so an answer points to the source it came from. Search over a catalogue or an archive that answers with sources is one of the most common starting points.

Claude, OpenAI and open-weight models, chosen after the compliance constraint rather than before it. Where your data may go is decided first; the model that fits follows from that decision.

No, and usually it should not be. Our engineering team connects the capability to the tools people already use — the application, the CRM, the document flow — so the result arrives where the work happens.

The task, the information available and what a useful result would let your team do. A set of real examples, with sensitive data removed, is worth more than any description of the task.

Which task could benefit from AI?

Discuss your AI project

Describe the task, the information available and what a useful result would let your team do.

Balkaris®Technology meets human potentialOther capabilities

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