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Digital — SaaS Development

Build a subscription product around recurring value.

Create a service people can sign up for, use and manage, with the account, billing and administration behind it.

Discuss your SaaS product Explore the subscriber journey

OnboardingWorkspaces & rolesSubscriptionsAdministration

Make the first useful action easy to reach.

Shape onboarding around what customers came to achieve, then connect subscriptions and account management to the way the product works.

  1. Guide new users

    A clear route from signup to the task they came to do.

  2. Connect access and subscriptions

    Let customers manage their plan and team access.

  3. Run the product with visibility

    Give your team the administration and product insights it needs.

See the subscriber experience.

From a new workspace to a useful task and a manageable subscription.

Illustrative SaaS concept

Set up your workspace

Workspace nameFurrer AG

Workspace ownerlena@furrer-ag.ch

Invite your team

Create workspace

Illustrative example with example data. Approved product screens are added with client permission.

Product and operations

The product and the operating tools.

  1. Product architecture and UX

    Define the product structure and the main customer journey.

  2. Accounts, organisations and roles

    Give each customer organisation its own workspace and access rules.

  3. Subscription and payment integration

    Connect plans, checkout and account management.

  4. Administration and product analytics

    Support operations and learn how people use the product.

The launch is part of the product.

Your product, launch website and onboarding content can be built around the same offer and customer journey.

Questions

Asked before deciding.

Production systems, scoped small. An MVP that has to be thrown away to scale is not cheaper — it is the same money spent twice.

Multi-tenant architecture, billing and subscriptions, authentication and permissions, organisation management, usage metering and an admin surface that answers support tickets — plus a release pipeline your team can ship through daily. The parts that are expensive to retrofit come first.

One product serving many customers, each with their own data, users and settings, without a separate installation for each. Tenant isolation is proven under test, so a pilot built for one customer can serve forty without being rebuilt.

Stripe billing with plans, trials and usage-based pricing where the model calls for it. Billing is built in from the first release rather than added later, because it shapes how accounts, organisations and access are designed.

As small as it can be while still being a production system: tenancy, billing and auth done properly, and the one thing customers pay for. Everything else is planned from what the metering says people actually use.

Yes. We start with a written assessment of what is sound, what is load-bearing and what can wait, then put the delivery pipeline in place before feature work. The product keeps running for its customers throughout.

You do. Infrastructure is defined as code and reproducible from an empty account, and the product is handed over with the documentation your team needs to run and extend it.

The recurring customer need, your business model and the first release you have in mind. If you have a pilot, a prototype or a spreadsheet that customers already depend on, that is a good starting point.

Usage is measured, and the next release is built from what the metering shows rather than from a feature list. We can keep shipping with you or hand the product to your team through the same pipeline.

What will customers keep coming back to do?

Discuss your SaaS product

Tell us about the recurring customer need, your business model and the first release you have in mind.

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